Shipping & Returns

Last updated: July 27, 2026

Overview

At Fetch & Frolic we want your order arriving as quickly as possible so your pet can enjoy it sooner. As a dropshipping store all orders are fulfilled and shipped directly by our supplier partners on our behalf. We remain fully responsible for your order from the moment you place it to the moment it arrives at your door.

Questions? Email yesudas.solomon@gmail.com — every message is answered personally within 24 hours.

SHIPPING

Processing Time

All orders are processed within 2–5 business days of purchase. Orders placed on weekends or public holidays begin processing on the next available business day.

During busy periods such as seasonal sales or new product launches processing may take slightly longer. We will notify you by email if there is any significant delay.

Delivery Times

Destination Estimated delivery after dispatch
United States 🇺🇸 5–12 business days
Canada 🇨🇦 10–20 business days
United Kingdom 🇬🇧 10–20 business days
Germany 🇩🇪 10–20 business days
Australia 🇦🇺 12–25 business days
Rest of world 🌍 15–30 business days

These are estimates only. Delivery times may vary due to your location, carrier delays, customs processing, or circumstances outside our control.

Order Tracking

Once your order has been dispatched you will receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

If you have not received tracking details within 7 business days of placing your order please email yesudas.solomon@gmail.com with your order number and we will look into it immediately.

Split Shipments

As we work with multiple supplier partners some orders containing more than one product may arrive in separate packages at slightly different times. You will receive individual tracking information for each shipment. You will never be charged additional shipping fees for split deliveries.

Customs and Import Duties

International orders may be subject to customs fees, import duties, or local taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product pricing or shipping fees. We recommend checking with your local customs authority before placing an international order.

Incorrect Address

Please review your delivery address carefully before placing your order. Fetch & Frolic cannot be held responsible for orders delivered to an incorrect address provided at checkout. If you notice an error immediately after ordering please email yesudas.solomon@gmail.com as soon as possible — once an order has been dispatched we are unable to redirect it.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window please contact us at yesudas.solomon@gmail.com with your order number. We will investigate with our supplier and shipping carrier and work to resolve the issue as quickly as possible.

RETURNS

What We Accept

You are eligible for a full refund or replacement if:

Your item arrived damaged or defective
You received the wrong product
Your order never arrived within the estimated delivery window
The product is significantly different from what was described on our website

What We Do Not Accept

Items that have been used or show signs of wear
Change of mind after the order has been dispatched
Pet food or consumable products that have been opened
Items returned without prior approval from our team
Orders where an incorrect delivery address was provided at checkout
Delays caused by customs or carriers outside our control

Timeframes

Situation Contact us within
Damaged or defective item 7 days of delivery
Wrong item received 7 days of delivery
Missing order 7 days of expected delivery date
Unopened item return 30 days of delivery

How to Request a Refund or Replacement

Email yesudas.solomon@gmail.com with the subject line "Return Request — Order #[your order number]"
Include your full name, order number, and a clear description of the issue
Attach photos if the item is damaged, defective, or incorrectly supplied
Let us know whether you prefer a refund or a replacement
We will respond within 2 business days with next steps

Refund Processing

Once your refund is approved it will be processed to your original payment method within 5–10 business days. Your bank or card provider may require additional time to post the refund to your account.

Replacements are dispatched within 2–5 business days of approval.

Return Shipping

Damaged, defective, or incorrectly supplied items — we cover return shipping in full
Unopened returns for other approved reasons — return shipping is the customer's responsibility

We recommend using a tracked method for all returns as we cannot be responsible for items lost in return transit.

Missing Refund

If you have not received your refund within 10 business days of approval please first check your bank account then contact your bank or card provider. If the issue remains unresolved email yesudas.solomon@gmail.com and we will investigate immediately.

Our Pet Parent Promise

We stand behind every product we sell. If something is not right we will make it right — quickly, personally, and without unnecessary back and forth. Your pet deserves the best and so do you.

Fetch & Frolic
yesudas.solomon@gmail.com
Response time: within 24 hours